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Your goal: CUSTOMER CENTRICITY

I deliver everything from strategy to execution.

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Customer centricity has become more than just a buzzword; it's strategic imperative. But it is not just about investing in cutting-edge technology, in fact, true customer centricity demands a profound transformation in company culture and values alongside  the appropriate technologies.

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Why customer centricity is important?

 

  • Revenue Growth: 60% more profitable compared to non customer-centric companies (Deloitte) 
     

  • Retention and Loyalty: Increase retention rate by 5% can increase profits by 25% - 95%. (Harvard Business Review)
     

  • Competitive Advantage: 73% of consumers say a good experience is key in influencing their brand loyalty. (PwC)
     

  • Word of Mouth: Is behind 25-50% of all purchaising decisions. (McKinsey)
     

  • Brand Reputation: 1-star increase on Yelp = 5-9% revenue increase. (Harvard Business Review)
     

  • Customer Satisfaction: 83% of satisfied customers are willing to refer products.

Customer Centricity NOW!

Customer Centricty with me

  • Discovery Call: Our first 30-minute discovery call will be on me. We will use this call to get to know each other, set expectations and needs, and agree on the next steps.
     

  • Transparency: My pricing structure is simple and transparent, which I will share with you in our first call.
     

  • Engagement: Depending on the stage of Customer centricity you are at, you can book as a discovery package, or on a Daily/Monthly retainer to lead and drive the implementation.
     

  • Discovery package: Workshop with Leadership team, Online assessment for employees, interviews of employees and, if possible, customers, customer journey workshop, analysis of Marketing tools. Based on this, I will deliver a final document with a complete overview of the situation and recommended actions to become a customer-centric organization.  

Convinced? Let's go

 

Customer Centricity

Discovery Package

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CHF 9'500

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Get in Touch

go2marketing by Ole Göhring

5244 Birrhard

Switzerland

+41 79 616 3980

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