Your goal: CUSTOMER CENTRICITY
I deliver everything from strategy to execution.
Customer centricity has become more than just a buzzword; it's strategic imperative. But it is not just about investing in cutting-edge technology, in fact, true customer centricity demands a profound transformation in company culture and values alongside the appropriate technologies.
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Why customer centricity is important?
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Revenue Growth: 60% more profitable compared to non customer-centric companies (Deloitte)
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Retention and Loyalty: Increase retention rate by 5% can increase profits by 25% - 95%. (Harvard Business Review)
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Competitive Advantage: 73% of consumers say a good experience is key in influencing their brand loyalty. (PwC)
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Word of Mouth: Is behind 25-50% of all purchaising decisions. (McKinsey)
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Brand Reputation: 1-star increase on Yelp = 5-9% revenue increase. (Harvard Business Review)
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Customer Satisfaction: 83% of satisfied customers are willing to refer products.
Customer Centricty with me
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Discovery Call: Our first 30-minute discovery call will be on me. We will use this call to get to know each other, set expectations and needs, and agree on the next steps.
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Transparency: My pricing structure is simple and transparent, which I will share with you in our first call.
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Engagement: Depending on the stage of Customer centricity you are at, you can book as a discovery package, or on a Daily/Monthly retainer to lead and drive the implementation.
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Discovery package: Workshop with Leadership team, Online assessment for employees, interviews of employees and, if possible, customers, customer journey workshop, analysis of Marketing tools. Based on this, I will deliver a final document with a complete overview of the situation and recommended actions to become a customer-centric organization.
Customer Centricity
Discovery Package
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CHF 9'500
Get in Touch
go2marketing by Ole Göhring
5244 Birrhard
Switzerland
+41 79 616 3980